FAQ

TS Collection is the house brand of Ter Steege, a Dutch company that has been around for almost 90 years. We are a manufacturer and supplier of indoor and outdoor flower pots, glass flower vases, basketware, metal planters and home decoration items. It is too much and too beautiful to mention! Our products are for sale at 95% of the Dutch garden stores and countless florists, garden centers and specialty stores worldwide. Check out our points of sale here.

Do you have a question? You can probably find an answer below. Can’t find it? Please send an email to our helpdesk.

Does TS Collection sell directly to consumers?

No, we do not deliver to consumers, only to our clients. Our client base consists of garden centers, do-it-yourself stores, florists and other stores. So there is plenty of choice! On the page with points of sale and webshops you can see where our products are sold. Of course every store has its own assortment and stock. Of course we are not able to see these. Please contact the shop for more information.

I am looking for a specific pot or product

Great! At the page with points of sale and webshops you can see which stores sell our products. If you are looking for a specific pot, please contact the store first to ask if they have the product in stock. Is the item not in stock? No worries! Any TS Collection retailer can order TS items from us for you. For reasons of sustainability (packaging and transportation), we work with minimum order units. In exceptional cases, this may be a reason for a store not to order the item from us, for example if it is an old collection.

Are the measurements of the pots exact?

Due to the handmade and natural nature of our products, each item is unique. This means that slight variations in finishes, sizes and weights are possible. This is the charm of our collection. It provides an authenticity, where it is precisely those small variations that enhance the uniqueness of our products. Are the sizes of TS pots exact? No, usually not. There are a few exceptions such as series SVEN, and CERA-MIX which are factory made.

How do I pot a plant?

To keep pot and plant as strong and beautiful as possible, we recommend this method of potting, for both indoor and outdoor use. For outdoor use, a pot should have a drainage hole. Cover the hole with a piece of gauze to prevent clogging. By using pot feet you will give the pot an even better drainage.

1) Fill the pot for 1/3 with hydro grains for good drainage of excess water.

2) Fill the pot with the right potting soil and the plant.

3) Press the plant well and water.

How do I know if my pot can be placed outside or inside?

This is indicated on the sticker on the bottom or on the hanging tag. On indoor pottery you will usually find a sticker on the bottom with info. Basketry and outdoor products are usually provided with a hanging tag with icons. These icons indicate special characteristics that you can take into account. On each product we refer to the web page with important information. Here you will find user tips, information per product group and also the explanation of the meaning of the symbols on the label. Pretty straightforward!

Is my flower pot watertight?

No, not a single flower pot is guaranteed to be 100% waterproof. We work with natural products such as ceramic and cement. These are materials that breathe, so to speak. This is actually good for plant roots, they find that very pleasant. If you want to be sure that a pot is 100% waterproof, use a Lucas inlay. These eco-friendly inlays are made from recycled plastic. We also recommend using an inlay for our metal pots and basketware. Some of our metal pots already come with an inlay! Of course our glass flower vases are waterproof.

What should I do in case of damage/warranty?

As a buyer, you should always report warranty and damage issues to the point of sale in question, meaning the store from which you purchased the product. The store is responsible for the sale of their products and for further communication with the consumer, meaning with you. As a supplier we cannot and do not want to interfere in this. Every request is different and our experience is that retailers handle this very carefully. The point of sale communicates with us (the supplier) about the possible replacement of a product. It’s as simple as that!

Reporting damage and claiming warranty does, of course, have a few conditions:

– You have treated the pot according to these guidelines on the label. The seller can determine if this is the case.

– Do you want to move a pot? Pick up a pot at the bottom, using both hands. Do not lift or pull on the rim.  Because of the weight in the pot, it may break.

– Take the pot (or good pictures) back to the store where you bought it and clearly show what the problem is.

– Always bring the receipt to prove you bought the pot from there.